Enforcement follow-up and collection processes can take a long time, and you may need to go back to a conversation months or even years later. Asistan34 allows call recordings to be kept for 10 years or more.
Long-term call recording storage
Calls made and received in your call center are recorded. The retention period of the recordings can be extended to 10 years or more. This way, when a question or dispute about an older file arises, you can listen to past conversations again.
What does this feature give you?
- The ability to verify afterwards when and how a conversation with a debtor took place.
- The ability to evaluate the quality of staff calls retrospectively.
- A basis for answering questions that may arise with client institutions.
- Access to real call examples for training and quality work.
Assurance together with the backup system
Voice recordings are backed up at the hardware level as part of the Asistan34 integrated backup system. With FTP backup they can also be stored in a different environment. This reduces the risk of losing recordings that accumulate over many years.
Why it matters for law offices
For law offices, call recordings serve as documentation of the process being carried out. How long recordings are kept and how they are accessed should be planned according to your office's needs. We recommend assessing your obligations on retaining recordings within your own legislation and contracts.
Easy access to recordings
Recordings that are kept for a long time are only valuable if they can be found when needed. Because calls in Asistan34 are held inside the call center system, you do not need a separate archive method to look up a past conversation. This way, both day-to-day quality monitoring and a need that may arise years later are met through the same system. Since the storage required grows with the retention period, it is important to plan this from the start. Long-term retention also supports your office's discipline of keeping quality and process records in order.
To plan your retention period and storage needs together, request a demo.