Call center and debtor tracking data are among the most valuable assets of your law office. The dual backup feature, part of the Asistan34 integrated backup system, ensures that your data does not depend on a single copy.
Primary data and a hardware backup
A fast and secure second backup is provided with an SSD disk structure inside the server. The data in the system, the actions taken each day and the voice recordings are backed up at the hardware level. Because the backup runs without affecting system performance, the work of the staff making calls is not slowed down.
A location-independent third copy
In addition to the hardware backup, the FTP backup feature allows your data to be kept on different hardware and in a different environment. This creates a multi-layered structure built on the logic of one primary, one backup and one external backup. After each FTP operation, the backup result is reported to an e-mail account that you specify.
What does it protect against?
- Disk corruption and server failure.
- Unexpected events such as theft and fire.
- Loss of daily transactions and voice recordings.
Assurance for your enforcement data
Data such as debtor files, call history and voice recordings cannot be recreated. The dual backup structure helps you continue working where you left off in the event of a failure. This feature is offered as part of the Asistan34 call center solution.
Backups without affecting performance
Backup operations can often slow a system down. In Asistan34, backups are made at the hardware level, so your data is protected while the call center keeps working. Your office does not need to make an additional investment for the backup process; the feature is provided within the solution. How often and in which environment data is backed up is planned according to your office's needs. All you have to do is focus on using the system. Because backup results are reported by e-mail, you can check that the system is working properly and notice problems early.
To see how the backup structure would work in your office and have your questions answered, request a demo.