The efficiency of a call center depends on the telephone infrastructure and the software working together. Asistan34 integrated IP PBX lets you manage your phone traffic in the same structure as the Asistan34 customer tracking CRM.
PBX and CRM in one structure
If you already use an IP PBX in your office, we can integrate it with Asistan34. On an incoming call, the caller's number appears on your screen; if the number is registered to a debtor file, the file opens as soon as you answer. It is also possible to combine two different IP PBX systems and use them as a single one.
Call management features
- A welcome message and keypad routing that offers an extension or department choice.
- Scheduling according to your working hours and an after-hours announcement.
- Hold music and a personalized hold message.
- Up to 50 simultaneous calls on a single line.
A flexible structure for your law office call center
You can get a report of callers who rang outside working hours when your day starts, and call them back if you wish. Because separate time slots can be defined for each day, your weekday and weekend schedules are easily reflected in the PBX.
Why an integrated structure?
When the telephone exchange and the CRM software are separate systems, every call requires searching the number by hand, finding the file and writing the note somewhere else. In an integrated structure, the call, the debtor file, the call record and reporting meet in the same system. Managers can follow staff call counts and call outcomes in the reports and, when needed, use the live listening and whisper features. Efficient use of line capacity also helps prevent incoming callers from meeting a busy tone during heavy outbound calling. Before setup, your existing PBX structure is reviewed, so it becomes clear whether a new infrastructure is needed or whether the current system can be integrated.
IP PBX features such as queue management and automatic dialing work together with the other Asistan34 modules. To review your existing telephone infrastructure and needs and plan a suitable setup, request a demo.